Delete your Capito account
You can schedule permanent deletion with a 30-day recovery period, delete immediately in the mobile app, or contact Capito from the email address associated with your account.
Delete in the app
- Open Capito and sign in.
- Go to Profile → Personal Details → Delete Account.
- Review the warning, then choose Delete After 30 Days or Delete Permanently Now.
Request deletion outside the app
Email privacy@getcapito.com from your account email with the subject “Delete my Capito account”. After ownership verification, we schedule deletion after 30 days unless you explicitly request immediate permanent deletion.
30-day recovery period
A scheduled account is disabled immediately. Its data is retained only for restoration and is not used for product development or AI training. Sign in before the displayed deadline to cancel deletion. After the deadline, the automated purge cannot be reversed.
Important subscription note
Deleting your Capito account does not cancel billing managed by Apple or Google. Cancel the subscription in the App Store or Google Play first if you want to stop future renewal.
What is deleted
When immediate deletion is selected or the 30-day recovery period expires, the active account, learning records, chats, generated materials, and files associated with the account are deleted. Limited records may remain only where required for payment disputes, fraud prevention, security, tax, or another legal obligation. Residual encrypted backups may persist temporarily until overwritten.